Help and FAQ

Rules

Payments for purchases can be made using Visa, American Express, or Mastercard. You can also pay through our partner Scalapay, which offers a three-installment payment plan with no additional fees.

You can easily pay in three installments with no fees through our partner “Scalapay.” Simply select this payment method before proceeding to checkout.

Once your order has been confirmed, an order confirmation email will be sent to the email address you provided. This email includes a summary of your order and your invoice.

To use your gift card, simply go to the “Create Your Perfume” section, then “Redeem Gift Card,” and fill in the required fields, including your order number. You won’t have to pay anything, except for any additional options you choose to add.

Once your order is placed, you will receive an order confirmation email confirming your payment and summarizing your purchase.

If you choose to pay in full, you will be charged on the same day. However, if you choose to pay in installments through our partner Scalapay, you will be charged the same amount at the end of each month.

My order

Due to very high demand on Saturdays, weekend appointments cannot be rescheduled or canceled less than 72 hours before the appointment date (unless a prior medical certificate is provided); on weekdays, the notice period is 48 hours.

If it is not possible to reschedule an appointment, the gift certificate may, of course, be transferred to a family member or friend with our approval.

You are welcome to cancel your order within the specified time frame. Please note that your refund will be processed within 14 days of the purchase date.

Please contact our customer service department at the following number: 01.40.29.90.84 or by email: info@sdp-paris.com

If you placed your order using your customer account, please log in to your account and click on “Orders.” You will then be able to view the status of your order.

If you placed your order as a guest, please contact our Customer Service team; our representatives will be happy to provide you with information about the status of your order.

We are happy to wrap your order in gift wrap if you request it in advance. To do so, please include this request in the comments section when placing your order.

Shipping and Delivery

You have several options available, as follows:

  • In-store pickup: free

In France:

  • Free home delivery: on orders of €200 or more
  • Home delivery for the Le Classique gift set: €12 (excl. tax)
  • Home delivery for the La Rose gift set: €9.60 (excl. tax)
  • Home delivery for a perfume sample: €7 (excl. tax)
  • Home delivery for a candle: €7 (excl. tax)

Products ordered through the website are delivered by La Poste Colissimo or Mondial Relay.

 

It all depends on the product you order.

Here is an overview of average delivery times:

  • Registered mail: 5 to 7 business days
  • Printing and shipping of a gift certificate: 3 business days
  • At-home craft kit: 7 to 14 business days
  • Candle: 7 to 14 business days
  • Disappearing perfume: 8 months to 1 year

Here are our different shipping options:

  • In-store pickup
  • Shipping within France and internationally via Colissimo or Mondial Relay

As soon as your order is shipped, you will receive an automatic email updating you on the status of your order, along with a tracking number so you can track your shipment.

The processing time for your order is 3 to 7 business days, depending on the product you ordered. Once your order has been shipped, you will receive an automatic email updating you on the status of your order, along with a tracking number so you can track your shipment.

Compte client

An account is created automatically when you place an order.

However, if you are not yet a customer, you can go to “Profile” and enter the information needed to create your customer account.

Click the “Account” icon in the top-right corner of the page, then go to “Forgot your password?”. After entering the email address associated with your account, you will receive an email allowing you to reset your password.

You can access your information at any time:

  • View your shopping cart
  • Request a return or exchange for an order
  • View your order history and download related invoices
  • Manage your newsletter subscription
  • Update your personal information

Simply navigate through the menu on the right and log in to your account.

Simply log in to your account. Once logged in, you can:

  • Change the email address associated with your account and/or your password
  • Edit or delete your saved addresses
  • Manage your newsletter subscriptions, etc.

To delete your account, please contact Customer Service by phone or email via the “Contact” section.

Our studio

During the perfume-making workshop, you’ll smell each of the base, heart, and top notes, and select the ones you like. An expert perfumer will guide you and advise you on your choices to help you refine your selection and balance each note, ensuring that the resulting fragrance suits you perfectly. They will ensure the best balance is achieved among the various scents you have selected.

It is a semicircular storage unit featuring different fragrance notes. At the Studio des Parfums, we offer an experience centered on scent exploration using a fragrance organ and its 180 combined scents. For a complex and unique composition—just like you!

Our creative studio is located in the heart of Paris, in the Marais district, at 7 Rue des Francs Bourgeois, just a stone’s throw from Place des Vosges.

At Studio des Parfums, we offer our standard bottles, available in three sizes. You can also choose to have your bottles personalized (optional).

Discover our Murano bottles, handcrafted in our partner workshop in Venice-Murano. Our pieces are exclusive and one-of-a-kind.

All of our essential oils come from Grasse, the world capital of perfume. They are then refined by our perfumers in our in-house laboratory in Paris.

Our workshops

You can visit our website (https://studiodesparfums-paris.fr), go to “Redeem Your Gift Certificate,” and enter your redemption code. The program you received and its options will be displayed. Then, select an appointment date, make a reservation, and use your discount code during checkout to redeem your gift certificate on the desired date.

Alternatively, if you encounter any difficulties, you can reach us at the following number:

01 40 29 90 84, or at the following email address: info@sdp-paris.com.

For organizational and logistical reasons, we have limited the number of participants to ensure everyone’s comfort and safety. Therefore, accompanying guests are not permitted (except for seniors, people with disabilities, or children).

We offer custom perfume-making workshops, ranging from €95 (Scented Escape, 30 ml) to a Masterclass priced at €480.

We also offer a home creation kit, “Le Classique,” priced at €125, and a formulation kit, “La Rose,” priced at €160. The candles made in our workshop are available for purchase at €35 each.

Yes, absolutely. However, we recommend placing your order on the website for better tracking.

Children ages 6 and up can participate in workshops to create custom perfumes. Participants are guided and advised by a perfumer throughout this olfactory experience.

Can't find your question in our FAQ section?

Our customer service team is here to help
and answer any questions you may have. We will respond within 24 to 48 hours.