Help and FAQs
Pre-order
What are the different means of payment accepted on the website?
Payment can be made through credit cards such as Visa, American Express, and Mastercard. You can also pay in three easy installments with no extra charge through our partner Scalapay.
Can I pay in 3 instalments, free of charge?
C’est tout à fait possible de payer 3 fois sans frais avec notre partenaire « Scalapay ». Il vous suffit de sélectionner ce moyen de paiement avant de procéder au règlement.
How can I know if my order has been validated?
Une fois votre commande validée, un mail de confirmation de commande vous est envoyé à l’adresse mail communiquée. Ce dernier intègre un récapitulatif de votre commande ainsi que votre facture.
How can I use my gift card online?
Pour utiliser votre carte cadeau, il vous suffit de vous rendre dans la rubrique « Créer son parfum » puis « Validate Gift Voucher« , et de remplir les champs nécessaires, notamment votre numéro de commande. Vous n’aurez rien à payer, mise à part les options supplémentaires que vous souhaiteriez ajouter.
When will my payment taken in to account?
Once your order has been placed, you will receive an email confirming your order, justifying payment and summarizing your purchase.
If it is a one-time payment, you are debited the same day. On the other hand, if it is a payment in installments via our partner Scalapay, you are debited with the same amount at the end of each month.
Order
Due to unforeseen reasons or if I am sick, how can I cancel or modify my reservation?
You can change or modify your reservation 48 hours before the time of your appointment on weekdays. On Saturday, due to high demand, you can modify it before 72 hours (unless there is a prior medical condition)
If it is impossible to make an appointment, the gift voucher can be transferred to a loved one with our agreement.
Can I cancel my order despite having paid?
Vous pouvez tout à fait annuler votre commande sous un délai imparti. À noter que le remboursement de votre commande s’effectue sous 14 jours après la date d’achat.
I need help with my order; what should I do?
Please contact our customer service at the following number: 01.40.29.90.84 or by email: info@sdp-paris.com
I have not received any order confirmation, what should I do?
If you placed your order using your customer account, log in to your customer area and click on “orders.” You will then be able to view the status of your order.
If you placed your order as a guest, we invite you to contact our Customer Relations Department, our team will be happy to help you about the progress of your order.
Can I get a gift box?
Il est tout à fait possible d’emballer votre commande sous papier cadeau à la suite d’une demande de votre part réalisée en amont. Pour cela, vous pouvez nous communiquer cette demande dans les commentaires, lors de votre commande.
Shipping and Delivery
Do I have to pay the shipping costs?
Different options are available to you, which are as follows:
- Withdrawal in store: free
Within France:
- Free home delivery: from 200€ of purchase
- Home delivery for the Le Classique box set: €12 excl. tax
- Home delivery for the La Rose box: €9.60 excl
- Home delivery for a perfume recommendation: €7 excl. tax
- Home delivery for a candle: €7 excl. tax
Products ordered via the site are delivered by La Poste Colissimo or Mondial Relay.
What is the average delivery time?
It will depend on the products you order
Average delivery time:
- Recommande : 5 à 7 jours ouvrés
- Impression et envoi d’un bon cadeau : 3 jours ouvrés
- Coffret de création à domicile : 7 à 14 jours ouvrés
- Bougie : 7 à 14 jours ouvrés
- Parfum disparu : 8 mois à 1 an
What are the different means of delivery?
These are the delivery options:
- Pick up from our studio
- Livraison en France et à l’international via Colissimo ou Mondial Relay
How do I track the status of my order?
As soon as your order is dispatched, you will receive an automatic email informing you of the status of your order, accompanied by a tracking number so you can track your delivery.
Has my order been expedited ?
The processing time for your order is between 3 to 7 working days depending on the product ordered. As soon as your order is dispatched, you will receive an automatic email informing you of the status of your order, accompanied by a tracking number so you can track your delivery.
Account
How to create an account?
An account is directly created when you place an order.
En revanche, si vous n’êtes pas encore client, vous pouvez vous rendre dans « Profil » et saisir les informations nécessaires pour la création de votre compte client.
I forgot my password; how do I log in again?
Cliquez sur l’icône « Compte » en haut à droite de la page, puis rendez-vous sur « Mot de passe oublié ? ». Après avoir renseigné l’adresse e-mail associée à votre compte, un e-mail vous sera envoyé vous permettant de réinitialiser votre mot de passe.
What are my advantages as a member?
You can access your information at any time:
Access your cart
– Demander le retour ou l’échange pour une commande
– Access your order history and download your invoices
– Manage your subscription to the newsletter
– Update your personal data
Where can I find my dedicated space?
Simply navigate to the menu on the right and log in to your account.
How can I modify certain elements or delete my customer account?
Simply login to your account:
– Modifier l’adresse e-mail associée à votre compte et/ou votre mot de passe
– Edit or delete saved addresses
– Manage your subscriptions to our newsletter, etc.
- To delete your account, please contact Customer Service by phone or e-mail via the "Contact" section.
Studio
Will the perfume created suit me?
During the perfume creation workshop, you will smell each base, middle and top note and select the ones you like. An expert perfumer accompanies you and advises you to refine your selection and dose on each note to guarantee that the perfume created suits you perfectly. He will find the best balance between the various scents you select.
What is a perfume organ?
It is a storage unit in the shape of a semicircle presenting the different notes. At the Studio des Parfums, we offer you an experience based on listening with the help of a perfume organ and its 180 combined scents. To create a unique scent just for you!
Where are you located?
Our Studio is located in the heart of Paris, in the Marais, at 7 rue des Francs Bourgeois, very near to Place des Vosges.
Can I buy other perfumes?
At Le Studio des Parfums, we offer our usual perfume bottles, available in 3 different volumes, but you can also opt for personalized bottles (optional).
Also discover our Murano bottles, handcrafted with our partners in Venice-Murano. Bottles are exclusive.
Are your products environment friendly?
All our essences come from Grasse, the world capital of perfume. They are reworked by our perfumers in our internal laboratory in Paris.
Workshops
How can I validate my gift voucher?
You can visit our website (https://stage.studiodesparfums-paris.fr), dans « Valider son bon cadeau», et inscrire votre numéro de création. Le programme qui vous a été offert et ses options s’affichent. Puis, sélectionnez une date de rendez-vous, réservez, et utilisez votre code de réduction lors du paiement pour valider votre bon cadeau à la date souhaitée.
If you have any difficulty, you can reach out to us at the following number:
01 40 29 90 84, or at the following email address: info@sdp-paris.com.
Can I come and accompany someone?
For organizational and logistical reasons, we have limited the number of places to guarantee everyone's comfort and safety. Accompanying persons are, therefore, not authorized (except elderly people, people with disabilities, or children).
What are your prices of your workshop and products?
We offer tailor-made perfume creation workshops ranging from €95 (30mL olfactory getaway) to a Masterclass at the price of €480.
We also offer a Le Classique home creation box at €125 and a La Rose formulation box at €160. Candles made in our workshop are offered at the price of 35€.
Can I find the online offers in store?
Yes quite. On the other hand, it is recommended to place an order on the site for a better follow-up.
What should be the minimum age required to attend the workshop?
From the age of 6 and above, you can take part in workshops to create bespoke perfumes. Participants will be accompanied and advised by a perfumer throughout this olfactory experience.
If you have other question, fill out this form:
Our customer relations team is at your disposal to answer all your questions.
We usually respond in between 24 to 48 hours.
